Privacy Policy

Effective Date: August 20, 2025

PiperRockelle.com values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, use our online store, subscribe to our communications, or otherwise interact with our services. By using our website or providing us with your information, you consent to the practices described in this Policy. If you do not agree, you should discontinue your use of the website and services. This Privacy Policy also serves as our ‘Notice at Collection’ for California residents and should be read together with our Terms of Service.

Information We Collect

We collect personal information directly from you when you create an account, place an order, sign up for marketing communications, participate in promotions, or otherwise provide information voluntarily. This may include your name, email address, phone number, billing and shipping details, payment information handled by our payment processors, and any other details you choose to share. We also collect information automatically when you interact with our site, such as your IP address, browser type, device identifiers, pages viewed, time spent on our site, geolocation data, and referring websites. We use cookies, pixels, and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver tailored advertising. If you submit comments, reviews, or other user-generated content, we may collect and display that information in connection with your participation, consistent with the license you grant under our Terms of Service. Where permitted, we may also receive information about you from third‑party partners such as analytics providers, payment processors, social networks, or advertising platforms. You are responsible for ensuring that all information you provide is accurate and up to date.

How We Use Your Information

We use the information we collect to fulfill and manage your orders, process payments, arrange shipping, handle returns and exchanges, and provide customer service. We also use your information to communicate with you about your account or transactions, including sending confirmations, invoices, and other transactional updates. If you choose to receive marketing communications, we may send you promotional emails or text messages about new merchandise, exclusive events, or other opportunities we believe may be of interest to you; you may withdraw your consent at any time. We further use information to operate, maintain, and secure our website and services; detect, investigate, and help prevent fraudulent or unlawful activity; measure and analyze audience engagement; provide personalized recommendations and advertising; and comply with applicable legal obligations. We may also use user-generated content consistent with the license you grant under the Terms of Service.

How We Share Your Information

We do not sell personal information for monetary value. Certain uses of cookies and targeted advertising, however, may be considered a ‘sale’ or ‘sharing’ of personal information under U.S. state privacy laws. We may disclose information to trusted service providers who perform functions on our behalf, such as payment processing, hosting, order fulfillment and shipping, analytics, customer support, and marketing. These providers are authorized to use your information only as necessary to deliver their services to us. We may also disclose information to our affiliates, and to advertising partners to deliver relevant advertising, subject to your opt‑out rights. If we undergo a business transaction such as a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We may disclose information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, the safety of others, or to enforce our policies. The Services may include links to third-party websites or services; we are not responsible for the privacy practices of those third parties. Our merchandising and fulfillment partner, our third-party merchandising and fulfillment partner, may process personal information on our behalf for purposes including order fulfillment, warehousing, customer service, and accounting. our third-party merchandising and fulfillment partner is contractually required to safeguard personal information and use it only as necessary to perform these services.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These may include the rights to request access to the information we hold about you, to request deletion or correction of your information, to request portability of your information, and to opt out of the sale or sharing of personal information or targeted advertising. California residents may also have the right to limit the use and disclosure of sensitive personal information. At this time, PiperRockelle.com does not collect sensitive personal information as defined by California law; if that changes, we will update this Policy and provide a method to limit such use. You may exercise your rights by contacting us using the details below. We may require reasonable verification of your identity. You may designate an authorized agent to make requests on your behalf. We will not discriminate against you for exercising any privacy rights. Residents of states that provide an appeal right (for example, Colorado, Connecticut, Virginia, Oregon, and Texas) may appeal a rights request decision within the period required by law by emailing us with ‘Privacy Appeal’ in the subject line. Nevada residents may opt out of a sale under NRS 603A by contacting us as described below. Requests under this section are separate from and do not limit the dispute resolution procedures set forth in our Terms of Service.

Cookies and Online Tracking

Our website uses cookies and similar technologies for functionality, analytics, and advertising. You can manage your cookie preferences through our Cookie Choices tool or by adjusting your browser settings. Some cookies are essential to the operation of the site and cannot be disabled. We recognize and honor the Global Privacy Control (GPC) signal and treat it as a valid request to opt out of the sale or sharing of personal information for the device and browser you use to visit our site. You can also opt out of targeted advertising via our ‘Your Privacy Choices’ page. Disabling certain cookies may impair some features of the Services.

Text Messaging Program

If you provide your mobile number and consent to receive text messages, you agree to receive recurring automated promotional and transactional text messages from PiperRockelle.com at the number provided. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. You may opt out at any time by replying ‘STOP,’ and you may request assistance by replying ‘HELP.’

Children’s Privacy

Our services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it in accordance with applicable law. If you are a minor in your jurisdiction, parental or guardian involvement is required.

Data Security and Retention

We employ reasonable physical, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet or method of electronic storage is completely secure, we take commercially reasonable precautions, including encryption in transit, access controls, and monitoring. We retain personal information only for as long as necessary for the purposes described in this Policy or as required by law. By way of example, we generally retain order and tax records for seven years for accounting and legal compliance; customer support records for up to five years after the last interaction; and marketing preferences and subscription data until you unsubscribe or after twenty‑four months of inactivity, whichever occurs first. We may also retain information as necessary to enforce our Terms of Service.

International Transfers & Worldwide Residents

Our services are operated in the United States, and your information may be transferred to, stored, and processed in the United States or in other countries where we or our providers operate. We implement appropriate safeguards for cross‑border transfers as required by law, which may include standard contractual clauses approved by regulators, contractual commitments with our vendors, and reliance on adequacy decisions issued by data protection authorities.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data in accordance with GDPR/UK GDPR and other applicable laws. Our legal bases include consent, performance of a contract (for example, to fulfill your order), compliance with legal obligations, and our legitimate interests. You may have rights of access, correction, deletion, portability, and the right to object to or restrict processing, subject to applicable law.

If you are a resident of Canada, we comply with PIPEDA; you have the right to request access to and correction of your personal information, and you may withdraw express consent to marketing at any time.

If you are a resident of Australia, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles; you may request access and correction, and you may unsubscribe from promotional messages in accordance with the Spam Act 2003.

If you are a resident of Brazil, we process data in accordance with the LGPD; you may request access, correction, deletion, or portability of your personal data, and you may object to certain processing activities.

If you are a resident of Japan, we comply with the APPI; we provide information about purposes of use and implement safeguards for cross‑border transfers.

If you are a resident of the People’s Republic of China, we process data in accordance with the PIPL and may seek separate consent for specific activities such as marketing or cross‑border transfers.

Residents of other jurisdictions, including India, South Africa, and South Korea, may have rights under their local laws, which we will honor to the extent required. Where these Terms of Service are inconsistent with local law, this Privacy Policy prevails with respect to the handling of personal data.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. If we make material changes, we will post the revised Policy on this page with a new effective date and provide additional notice, such as by email or a prominent notice on our website, prior to the changes taking effect. We encourage you to review this Policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, our practices, or your privacy rights—or if you wish to exercise your rights—please contact us at privacy@piperrockelle.com or by mail at PIPER ROCKELLE, INC. 1880 CENTURY PARK EAST., SUITE 1600 LOS ANGELES, CA 90067, Attn: Legal Department.