Help and Support Policy

Effective Date: August 20, 2025

At PiperRockelle.com, we are committed to providing excellent service and support for all of our customers. This Help and Support Policy explains how you may contact us, what assistance is available, and how we work with our merchandising and fulfillment partner, our third-party merchandising and fulfillment partner, to address your needs.

If you have questions about your order, shipment, or return, you may contact us by email at support@piperrockelle.com. Our customer service team is available to respond to inquiries during normal business hours, Monday through Friday, excluding holidays. We aim to respond to all messages within two business days. Please include your order number and as much detail as possible in your communication to help us resolve your issue quickly.

For questions relating to returns and exchanges, please consult our Refund, Return, and Shipping Policy. If you are eligible to return an item, you will receive return authorization instructions, including the correct return address. Returns are processed through our fulfillment partner, our third-party merchandising and fulfillment partner, and must be sent to the fulfillment center address that will be provided to you. Unauthorized returns sent to other addresses may result in delays or inability to process the refund.

If you have a question about your privacy rights, including how your personal information is collected, used, or shared, you may review our Privacy Policy and Your Privacy Choices page. Privacy inquiries may be directed to privacy@piperrockelle.com. We may need to verify your identity before processing certain requests, such as data access or deletion.

If you would like assistance with unsubscribing from email newsletters, text messages, or other promotional communications, you may follow the opt-out instructions provided in those messages or contact us at support@piperrockelle.com for additional help.

For technical support relating to the functionality of our website, such as login or checkout difficulties, please email support@piperrockelle.com with a detailed description of the issue and any relevant screenshots. Our technical team will work with you to resolve the problem.

We want every customer to have a positive experience with PiperRockelle.com, and we will make every reasonable effort to address your concerns in a fair and timely manner.